Help center

Answers to the questions we get most.

Can't find what you're looking for? Get in touch — we usually reply within one business day.

How do I install MenHerr?

After purchase you'll receive an email with a download link and your activation key. Run the installer, sign in, and the protection modules turn on automatically. The whole process takes about three minutes.

Will MenHerr conflict with Windows Defender?

Yes — like any third-party security suite, MenHerr will automatically disable Windows Defender during installation to prevent the two from fighting each other. Defender re-enables itself if you later uninstall MenHerr.

How often are virus definitions updated?

Up to 142 times per day for the cloud-backed engine. Local signature files refresh every 4 hours by default.

Where is my data stored?

Subscription and account data is stored on AWS infrastructure in the US-West-2 region (Oregon). Telemetry is anonymized and never sold. See our Privacy Policy for the full breakdown.

What payment methods do you accept?

All major credit and debit cards, Apple Pay, Google Pay, and PayPal. We do not accept cryptocurrency.

How do I get a refund?

Email support@menherrantivirus.com within 60 days of your purchase or renewal. See our Refund Policy.

Do you have a business / MSP program?

Yes. Email us at support@menherrantivirus.com with the subject line "MSP partner" and we'll send over the program details.